Refunds

Last updated: 13 November 2026

You only use a credit when a transfer finishes

When you press Start transfer, one phone credit is held for the phone that receives the chats. It is used at the moment the chats have arrived on that phone. If a transfer does not finish, the credit stays held for that phone and is not used up, and trying again on the same phone is always free.

If you would rather use a held credit on a different phone, you can move it: once on a 1-phone pack, twice on a 3-phone pack and five times on a shop pack. Once a transfer has finished, its credit cannot be moved; further transfers to that same phone stay free.

You can also run MovTron up to the review screen before using a credit. It shows what will move from your phone, so you know what to expect before anything is spent.

Payments are not refunded

Because a credit is only used for a transfer that finished, all sales are final. In particular, we do not refund:

• a credit that has been used, meaning the transfer finished;
• a change of mind, or buying a bigger pack than you needed;
• credits that expired without being used;
• content that the website and the review screen say MovTron does not move;
• a transfer that failed because the steps on the screen were not followed, or because our help was refused;
• a purchase made through a reseller, which follows that reseller’s own rules.

Two exceptions

• Charged twice by mistake: if the same order was paid for twice, we refund the extra payment.
• Where the law requires it: see below.

Your legal rights

Nothing on this page takes away rights that the law in your country gives you, for example if the product is faulty or not as described.

If you live in the European Union or the United Kingdom, you may have 14 days to change your mind about credits you have not used. When you use a credit, you ask us to start at once, and you lose that right for the credit you used.

After any refund, the refunded credits stop working.

If something went wrong

Write to [email protected] with the e-mail address you used to buy. Tell us the two phone models and what the screen shows. We reply within 2 working days and will help you finish the transfer.